We offer the fastest, same day shipping in the business, so you won't have to wait for your gear. In most cases, in-stock orders placed before 2:00 PM EST on weekdays will be shipped that same day. Orders placed on weekends and holidays will ship out the next business day. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment. If your item is on back order or unavailable, we will reach out to you via e-mail, or by phone with options and alternatives.

FREE SHIPPING
We are currently offering FREE SHIPPING on all:

• Domestic US orders over $350.00 USD
• International orders over $1000.00 USD

ORDER CONFIRMATION:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within two business days of your order, feel free to follow up with us at sales@professionalaviationheadsets.com.

Shipping charges are calculated based on the weight of the package and the destination. To determine the charges for your order, go to Checkout and enter your shipping address.

DOMESTIC U.S. ORDERS
Orders shipping to the United States have three shipping options: ground (which typically takes 3-5 days), 2-day air, or overnight. Note that these are days in transit are business days, so Saturday and Sunday are not included. We ship by UPS and US Mail.

INTERNATIONAL ORDERS
ProfessionalAviationHeadsets.com happily ships internationally! We have two options to use. DHL and USPS (US Postal Service) Global Express Service for shipments outside of the United States. The shipping charges are based on the weight of the package.

INTERNATIONAL CUSTOMS, TAXES, & DUTIES
Our price quotes do not include any customs or duty charges. All items are subject to duty regulations that vary by country. All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws. If a shipment is refused upon delivery, the customer is responsible for any duty or tax if the package is opened and inspected by customs officials. Please also note that the cost of shipping and return shipping cannot be refunded to you if you refuse delivery.

USPS INTERNATIONAL MAIL
You will be charged for international shipping plus an additional $15 for international packaging, documentation and guaranteed delivery. Any customs duties and taxes will be due upon receipt of the package. Your package will arrive in an average of 10-14 business days.

DAMAGES
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to returns@ProfessionalAviationHeadsets.com or call us at 1-866-728-4286 and we will process an insurance claim on your behalf.

OUR GUARANTEE
It's simple. For any reason you are not 100% satisfied with your purchase, let us know and we will make it right.

CANCELLATIONS
All orders cancelled BEFORE shipment are NOT subject to any restocking or administration fees, ever! However, if your order has shipped, the buyer will be responsible for return shipping charges.

SALES TAX
ProfessionalAviationHeadsets.com is a Delaware corporation and does not charge sales tax to domestic or international shipments.

Price Match Guarantee Policy:

Here at Professional Aviation Headsets, we work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference.  

We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The compeitior must be an Authorized Retailer for the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

OUR GUARANTEE

It's simple. For any reason you are not 100% satisfied with your purchase, let us know and we will make it right.

CANCELLATIONS:
All orders cancelled BEFORE shipment are NOT subject to any restocking or administration fees, ever! However, if your order has shipped, the buyer will be responsible for return shipping charges.

REFUNDS & EXCHANGES:
If you would like a refund or exchange, please contact our customer service department by email: returns@ProfessionalAviationHeadsets.com or call us toll free at 1-866-728-4286 for an RMA [Returns Merchandise Authorization]. We will email you an RMA to be filled out. Simply return the RMA and the product within 30 days from date of purchase, and in the same condition in which it was received, with all included accessories, original box & packaging materials, manuals, documents, blank warranty cards, and UPC barcodes. No Returns accepted without a a pre-issued RMA number.  You can download our RMA form here.

After 30 days, we will continue to support the product, but refunds and exchanges are not accepted.

Personalized products are not returnable. Refunds will only be issued to the original credit card that you use when placing your order.

DAMAGES:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to returns@ProfessionalAviationHeadsets.com or call us at 1-866-728-4286 and we will process an insurance claim on your behalf.